§1 GENERAL PROVISIONS

  1. The online store operating at the address (https://doki.com.pl), under the name doki, is operated by entrepreneur Jarosław Szymański, conducting business under the name Studio 1:1 Jarosław Szymański, based in Gdańsk, Poland.
  2. These Terms and Conditions define the rules for operating the doki online store, in particular the terms of sale transactions and the rights and obligations of Studio 1:1 and the Client. Regarding services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 8 of the Act of July 18, 2002 on Providing Services by Electronic Means (consolidated text: Journal of Laws of 2024, item 1513 as amended – hereinafter referred to as the “APSEM”).
  3. The terms used in the Regulations mean:
  • Regulations – these Terms and Conditions of the doki online store;
  • Studio 1:1 – Jarosław Szymański, conducting business under Studio 1:1 Jarosław Szymański, located at ul. Franciszka Mamuszki 41, 80-178 Gdańsk, Poland, NIP 9570518017, REGON 192638512, registered in the Central Registration and Information on Business; email: [sklep@doki.com.pl], phone: +48 (58) 712-92-00 (available on Business Days from 8:30 AM to 2:30 PM);
  • doki – the online store owned by Studio 1:1, through which retail sales of goods are conducted via the website doki.com.pl;
  • Client – a natural person with full legal capacity, or a person with limited legal capacity as permitted by applicable law, including a Sole Proprietor, as well as a legal person or an organizational unit with legal capacity, using the doki store;
  • Consumer – a Client being a natural person purchasing Goods in the doki store not directly related to their business or professional activity;
  • Sole Proprietor – a natural person entering into a Sales Agreement directly related to their business, if it does not have a professional character for them as defined by the CEIDG registry;
  • Client Account – a voluntary service consisting of maintaining a unique collection of data under a login, storing personal and order history information of the Client, including: name/company, tax ID (for non-consumer Clients), address, shipping address, email, phone number, and order history;
  • Goods – a product available for purchase in the doki store, including Customized Goods;
  • Customized Goods – a product modified by Studio 1:1 at the Client’s request, e.g., with non-standard dimensions or colors;
  • Service – a service provided free of charge by Studio 1:1 to the Client remotely via electronic communication networks, as defined by the Electronic Communications Law of July 12, 2024 (Journal of Laws 2024, item 1221 – “ECL”);
  • Order – a Client’s declaration of intent aimed at concluding a Sales Agreement for selected Goods;
  • Order Acceptance – a declaration by Studio 1:1 accepting the Client’s Order, resulting in the conclusion of a Sales Agreement;
  • Sales Agreement – a remote contract for the sale of Goods between Studio 1:1 and the Client via the doki store;
  • User – any entity accessing the Services provided by Studio 1:1 through the doki store under the terms set out in the Regulations;
  • Cart – a functionality allowing the Client to place Orders, showing selected Goods, quantities, prices, total cost, delivery details, payment method, and invoicing information;
  • Business Days – weekdays from Monday to Friday, excluding public holidays.
  1. The Regulations are made available free of charge to Clients at any time on the doki website under the “Terms and Conditions” section. Upon request, they may also be provided in a manner that enables acquisition, reproduction, and recording using the Client’s IT system.
  2. Sales Agreements in the doki store are concluded in Polish.

§2 TERMS OF USE OF THE DOKI ONLINE STORE

  1. Before using the doki store, the Client must read the Terms and Conditions. Use of the store constitutes full acceptance of these Terms. The Terms are an integral part of the Sales Agreement.
  2. The Client must use the store only as intended. It is prohibited to use doki for any purpose other than its intended use, including sending spam or conducting commercial, promotional, or advertising activities on the website.
  3. The Client shall not engage in any activity that may disrupt the store’s operation, including interference with website content or technical components, or supplying unlawful content.
  4. Orders in the doki store may be placed 24/7, all year round.
  5. The Client may contact staff or submit complaints via email at [sklep@doki.com.pl] or by traditional mail to Studio 1:1 Jarosław Szymański, ul. Franciszka Mamuszki 41, 80-178 Gdańsk, Poland.
  6. All product images, visualizations, drawings, descriptions, and materials on the doki website are the exclusive property of Studio 1:1 or its partners and are protected by applicable law.
  7. Any copying, distribution, or other use of the materials without prior written consent of Studio 1:1 constitutes an infringement of rights and may result in legal consequences under the Civil Code, Copyright Law (Act of February 4, 1994), and other laws.

§3 SERVICES PROVIDED BY STUDIO 1:1

  1. In connection with operating the doki store, Studio 1:1 provides free Services to Clients under these Terms.
  2. These Services include:
  • Creating and maintaining a Client Account – to facilitate order processing and storage of order history for 2 years from the date of the Sales Agreement;
  • Clients may place orders without creating an account (“Unregistered Client”). Orders are placed by selecting Goods, adding to the Cart, choosing delivery and payment methods, and filling out a form with personal data. Unregistered Clients may also create an account via the “Create an account?” checkbox. §4 applies accordingly;
  • The Cart and the ability to add items – to compile and modify orders, including item types, quantities, Client data, shipping, payment, and invoice details, and track order status (excluding tracking numbers).
  1. To use the Services, Clients must meet the following technical requirements:
  • Internet-enabled device (computer, laptop, tablet, smartphone);
  • OS: Windows NT 6.2 or newer;
  • Processor: 1 GHz or faster with PAE, NX, SSE2 support;
  • RAM: 1 GB (32-bit) or 2 GB (64-bit);
  • Browser: IE 10+, Firefox 5+, Chrome 43.x+, Opera 9.6+, or any modern browser with JavaScript enabled;
  • Active email account.
  1. It is prohibited for Clients to tamper with the website content or its technical components or to supply unlawful content.
  2. A Service Agreement is concluded when the Client starts using the Services. Account-related Services are provided indefinitely; Cart-related Services are temporary. The Client may terminate Services at any time by:
  • Deleting their Client Account;
  • Ceasing to use the Cart functionality.
    Studio 1:1 may terminate Services with 30 days’ notice in case of repeated violations of the Terms.
  1. The Client may file a complaint regarding Services by email ([sklep@doki.com.pl]) or post, including a description of the issue, date, and contact details. Complaints will be addressed within 14 days in the same form they were submitted.

§4 CLIENT ACCOUNT

  1. Purchases may be made via a Client Account or as an unregistered Client. Studio 1:1 sells exclusively online. In-person purchases are available only through authorized distributors listed at: [https://doki.com.pl/kontakt/].
  2. To create an Account, the Client must provide an email address, accept the Terms, Privacy Policy, and Cookies Policy via checkbox, and click “Register.” A confirmation email will follow with a login and temporary password reset link.
  3. Creating an account is free.
  4. Creating an account does not obligate the Client to purchase.
  5. Login is done via email and password. The Client may change the password at any time.
  6. The Client may update their data under “My Account” and “My Addresses” sections.
  7. All provided information must be accurate and truthful.
  8. The Client may delete their account at any time by email or traditional mail. Deletion of the account terminates the Service Agreement.
  9. The Client must keep login credentials confidential.
  10. doki will never ask for the Client’s password.

§5 CART AND ADDING PRODUCTS TO THE CART

  1. The Cart and Product-adding feature is available to all Clients for the purpose of placing an Order.
  2. The Cart allows for Order modification, including removing Products, up until the moment the “BUY AND PAY” button is clicked.

§6 PRODUCTS

  1. All Products sold in the doki store are brand new.
  2. Studio 1:1 is obliged to deliver Products to the Consumer free from defects.
  3. Individual settings of the Client’s end device (computer, laptop, tablet, smartphone, etc.) may cause discrepancies between the color of the Product displayed on the device and the actual color of the Product.

§7 PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT

  1. [Note: §7.1 seems to be missing in the Polish text — continuing from §7.2]
  2. Product information on the doki store website constitutes an invitation to conclude a Sales Agreement within the meaning of Article 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws 2024, item 1061, as amended – hereinafter referred to as the “Civil Code”). This information does not constitute an offer by Studio 1:1 as defined by the Civil Code. Therefore, merely placing an Order does not result in the immediate conclusion of a Sales Agreement.
  3. To correctly place an Order, the following is required:
  • reading and accepting the Terms and Conditions, Privacy Policy, and Cookie Policy of the doki store,
  • selecting at least one Product and adding it to the Cart,
  • selecting the delivery method,
  • selecting the payment method,
  • confirming acknowledgment of the personal data processing notice for the purpose of fulfilling the Sales Agreement and actions requested by the Client prior to its conclusion,
  • clicking the “BUY AND PAY” button.
  1. When placing an Order, the Client must provide accurate data necessary for delivering the Product, especially full name, residential address, email address, phone number, and, in the case of delivery, the complete shipping address.
  2. Once the Order is placed, the doki store system automatically generates an Order confirmation and sends it to the email address provided by the Client in their Account. This confirmation merely acknowledges receipt of the Order and confirms its contents. The confirmation includes a unique Order number assigned by doki. It does not constitute Order Acceptance. It includes all required elements as per Article 12(1) of the Consumer Rights Act of May 30, 2014 (consolidated text: Journal of Laws 2024, item 1796, as amended – hereinafter “CRA”).
  3. The Client may modify or cancel the Order up until it is Accepted by doki by sending a request to modify or cancel the Order, specifying the Order number, to the doki store email: [sklep@doki.com.pl].
  4. Studio 1:1 reserves the right to verify the Order and the Client’s data by phone.
  5. Order Acceptance or Rejection is communicated by Studio 1:1 via email to the address specified by the Client.
  6. The Sales Agreement is concluded at the moment of Order Acceptance.
  7. Order Acceptance may occur no later than the next Business Day following the day the Order was placed. If this deadline passes without response, it is considered that Studio 1:1 has not accepted the Order and the Sales Agreement has not been concluded.
  8. doki shall provide the Client with confirmation of the concluded Sales Agreement no later than upon delivery of the Product.

§8 ORDER FULFILLMENT

  1. After the Sales Agreement is concluded:
  • if the Client chooses advance payment, doki will provide the payment details and will proceed to fulfill the Order once the full amount is credited to its account.
  1. The Order fulfillment time includes preparation and shipment and is specified in the Product description. The number of days refers to Business Days. For Orders placed on non-Business Days or after 3:00 PM on a Business Day, the fulfillment time begins on the next Business Day.
  2. For Customized Products, the fulfillment time will be agreed upon with the Client depending on the time needed for production and preparation. If the Client does not accept the proposed timeframe, they have the right to cancel the Order entirely.
  3. If, after Order Acceptance, it turns out that fulfillment (in whole or in part) is not possible or would exceed the fulfillment period, Studio 1:1 will offer the Client one of the following options:
  • cancel the entire Order,
  • cancel part of the Order,
  • split the Order and assign a new delivery date for the part that cannot be completed on time.
  1. If the Client does not make a choice within 3 Business Days, doki may fulfill the Order within the possible scope and adjust the payment accordingly. The Client retains the right to withdraw from the Sales Agreement under general conditions.
  2. In case of partial cancellation:
  • if advance payment was selected, doki will refund the Client for the canceled Products.
  1. In exceptional cases, especially for cash-on-delivery Orders where the Client cannot be reached through no fault of doki, Studio 1:1 may cancel the Order.
  2. For Consumers, the proof of purchase is an invoice.
  3. For non-Consumer Clients, the proof of purchase is also an invoice.
  4. The invoice (or other proof of purchase) is sent by email after payment has been received.

§9 PRICES

  1. Prices in the doki store are listed in Polish zloty (PLN) or euro (EUR) and include VAT. They do not include shipping or additional charges, which are specified separately.
  2. The binding price is the one displayed at the time the Client submits their intent to conclude the agreement, plus the shipping cost to the address provided. The total cost (Products + shipping + any selected additional services) is shown in the Cart before the Order is placed.
  3. Prices do not include customs duties or import taxes. If the conclusion and performance of the Sales Agreement results in such obligations (e.g., for deliveries outside the EU customs area), the Client is responsible for covering them.
  4. Information on Product prices, features, and essential properties is available on the website alongside the Product listing.
  5. Payment is considered made once the funds are credited to Studio 1:1’s bank account.
  6. A receipt or VAT invoice will be attached to the shipment, depending on the proof of purchase selected by the Client.
  7. In the case of withdrawal from the Agreement under §16(1), the refund of the Order value—including the price, shipping, and any services—will be processed using the same payment method used by the Client, unless another method is agreed upon that incurs no additional costs to the Client (subject to §16(10)).

§ 10 PROMOTIONS, SALES, DISCOUNTS

  1. Promotions and sales may be carried out in the doki store.
  2. The sale of Goods under a promotion or sale takes place until stocks are exhausted, but no longer than until the end of the period of a given promotion or sale.
  3. Each time, the rules of a promotion or sale are defined by a separate promotion or sale regulation, posted on the doki store’s website.
  4. Promotions do not combine, unless the regulation of a given promotion states otherwise.

§ 11 METHODS AND TIME OF DELIVERY

  1. The time of delivery of the Goods depends on the selected form of delivery of the Goods and will be carried out within 20 business days from the confirmation of the Order. The above delivery time does not apply to Goods made to special order or sent outside the territory of the Republic of Poland, in which case the order processing time is extended and may take up to 60 business days.
  2. In the absence of the Goods in the warehouse, Studio 1:1 reserves the right to extend the deadlines referred to in paragraph 1 above, and the Customer is informed of this fact and the related extension of the Order processing time. If the Customer does not consent to the extension of the Order processing time, they may cancel the Order in full or only resign from the part of the Order that extends the processing time. In the event of the Customer’s resignation from the entire order, the Customer will receive a refund of its value, including the price of the ordered Goods and delivery costs. In the event of resignation from part of the order, the Customer will receive only a refund of the value of the Goods from which they resigned. In both cases, the refund will be made using the same payment method as used by the Customer.
  3. The available delivery methods include in particular:
    o courier shipment via a specialized transport company,
    o personal pickup.
  4. The Customer should make every effort to assess the condition of the Goods and their compliance with the Order at the time of delivery by the courier and in the courier’s presence. In the event of any irregularities, damaged packaging of the shipment and/or if the Goods appear to be opened and/or are incomplete, the shipment should not be accepted and a complaint document should be drawn up in the courier’s presence – the courier should have a form appropriate for the given carrier. In the case of detected damage, the Customer should refuse to accept the shipment due to its damage and return the Goods to the courier, or accept the shipment and write a damage report with the courier (for the carrier to accept the complaint; the report must be written on the day of delivery). Photographic documentation of the damaged packaging should always be made. Regardless of the above, the Customer should immediately contact Studio 1:1.
  5. When the damaged Goods reach Studio 1:1, the Goods will be replaced with new ones and sent to the Customer at the expense of Studio 1:1. If the damage is detected after the courier’s departure, the procedure described in §16 should be followed.

§ 12 DELIVERY COSTS

  1. The costs of the delivery option selected by the Customer are borne entirely by the Customer, unless the doki store clearly indicates that the delivery costs are borne by Studio 1:1.
  2. Delivery costs depend on the selected method of delivering the Goods to the Customer, the type of Goods, their quantity, weight, and dimensions, as well as the value of the order and the delivery address provided by the Customer.
  3. Delivery costs are shown in the Cart before placing the Order and remain unchanged until the Order is fulfilled within the whole of Europe.
  4. Doki may charge one fee for the shipment of several Goods, if due to the type, quantity, weight, and dimensions of the shipment containing several Goods, a higher delivery fee is not required.
  5. In the case of Orders including more than one Good, doki may determine a separate delivery fee for each Good, if due to their type, quantity, weight, or dimensions, each Good must be sent in a separate shipment.

§ 13 PAYMENT METHODS AND TERMS

  1. Except for the situations specified in paragraphs 2 and 6 below, the following payment methods are available in the doki store:
    • advance payment:
    o via the PayPal system,
    § quick transfer,
    § payment card,
    or
    o bank transfer,
  2. If the Order concerns a Customized Good, payment must be made in advance.
  3. Payment should be made in Polish currency (PLN) or euro (EUR), unless Studio 1:1 and the Customer explicitly agree on the possibility of payment in another specified currency.
  4. The PayPal system is an external payment system operated by PayPal (Europe) S.à r.l. et Cie, S.C.A. (“PayPal”). The agreements and regulations regarding transactions via the PayPal system are available at: [https://www.paypal.com/pl/].
  5. In the case of choosing advance payment, the payment deadline for the Order is 2 Business Days from the date of Order Acceptance. The date of payment is considered the date of crediting the bank account of Studio 1:1. An Order not fully paid by the Customer within the above period will be automatically cancelled.
  6. Doki has the right to limit the available payment and delivery methods in relation to a Customer who has failed to collect the Order from the supplier at least once, which caused the shipment to be returned to doki.

§ 14 WARRANTY, LIABILITY FOR NON-CONFORMITY OF THE GOODS WITH THE CONTRACT AND COMPLAINTS

  1. Studio 1:1 is responsible to the Client who is not a Consumer or an Individual Entrepreneur if the Goods have a physical or legal defect. If the Goods received by the Client are defective, the Client may, at their discretion, use the rights arising under the warranty or – independently – the rights arising from Studio 1:1 under the warranty for defects (warranty).
  2. Studio 1:1, as the seller, is liable to the Consumer or Individual Entrepreneur if the sold Goods do not conform to the Sales Agreement. The Consumer or Individual Entrepreneur may exercise rights arising from non-conformity of the Goods with the contract independently of the rights under the granted warranty.
  3. Exercising the rights under the granted warranty by the Consumer or Individual Entrepreneur does not affect Studio 1:1’s liability for non-conformity of the Goods with the Sales Agreement.
  4. Studio 1:1, as the seller, is not liable for the lack of conformity of the Goods with the Sales Agreement if the Consumer or Individual Entrepreneur was expressly informed no later than at the moment of concluding the Sales Agreement that a particular feature of the Goods deviates from the conformity requirements with the Sales Agreement and expressly and separately accepted the lack of that particular feature of the Goods.
  5. If the sold Goods have a defect, the Client who is not a Consumer or Individual Entrepreneur may:
  • submit a statement on a price reduction or withdrawal from the contract, unless Studio 1:1 immediately and without excessive inconvenience to the Client replaces the defective Goods with defect-free ones or removes the defect. The reduced Price should remain in proportion to the Price resulting from the contract as the value of the defective Goods relates to the value of defect-free Goods. The Client may not withdraw from the contract if the defect is insignificant;
  • demand replacement of the Goods with defect-free ones or removal of the defect. Studio 1:1 is obliged to replace the defective Goods with defect-free ones or remove the defect within a reasonable time without excessive inconvenience to the Client.
  1. If the Client is a Consumer or Individual Entrepreneur and the Goods do not conform to the Sales Agreement, they may:
  • demand repair or replacement of the Goods that do not conform to the Sales Agreement. Studio 1:1 may replace the Goods if the Consumer or Individual Entrepreneur requests repair or may repair the Goods if the Consumer requests replacement if bringing the Goods into conformity with the Sales Agreement in the way chosen by the Consumer or Individual Entrepreneur is impossible or would require excessive costs for Studio 1:1. If repair and replacement are impossible or would require excessive costs for Studio 1:1, Studio 1:1 may refuse to bring the Goods into conformity with the Sales Agreement. When assessing excessive costs for Studio 1:1, all circumstances of the case are considered, in particular the significance of the lack of conformity of the Goods with the Sales Agreement, the value of the Goods conforming to the Sales Agreement, and excessive inconvenience for the Consumer or Individual Entrepreneur resulting from changing the method of bringing the Goods into conformity with the Sales Agreement. Studio 1:1 carries out repair or replacement within a reasonable time from the moment it is informed by the Consumer or Individual Entrepreneur about the lack of conformity of the Goods with the Sales Agreement and without excessive inconvenience to them. The costs of repair or replacement, including in particular postal fees, transport, labor, and materials, are borne by Studio 1:1;
  • submit a statement on price reduction or withdrawal from the Sales Agreement when:
    • Studio 1:1 refused to bring the Goods into conformity with the Sales Agreement, if repair and replacement of the Goods are impossible or would require excessive costs for Studio 1:1;
    • Studio 1:1 did not bring the Goods into conformity with the Sales Agreement through repair or replacement of the Goods;
    • the lack of conformity of the Goods with the Sales Agreement persists despite Studio 1:1’s attempts to bring the Goods into conformity with the Sales Agreement;
    • the lack of conformity of the Goods with the Sales Agreement is significant enough to justify a price reduction or withdrawal from the Sales Agreement without prior use of the means of protection specified in item a above;
    • from Studio 1:1’s statement or circumstances it clearly follows that it will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without excessive inconvenience for the Consumer/Individual Entrepreneur.
  1. The Consumer or Individual Entrepreneur cannot withdraw from the Sales Agreement if the lack of conformity of the Goods with the Sales Agreement is insignificant. However, if the lack of conformity concerns only some Goods delivered under the Sales Agreement, the Consumer or Individual Entrepreneur may withdraw only with respect to those Goods and also with respect to other Goods purchased by the Consumer or Individual Entrepreneur together with the non-conforming Goods if it cannot reasonably be expected that the Consumer or Individual Entrepreneur will agree to keep only the Goods conforming with the Sales Agreement.
  2. The reduced price should remain in proportion to the price resulting from the Sales Agreement as the value of the defective Goods relates to the value of defect-free Goods.
  3. Studio 1:1, as the seller, is liable under the warranty if a physical defect is found within two years from the date of delivery of the Goods to the Client who is not a Consumer or Individual Entrepreneur. The claim of the Client who is not a Consumer or Individual Entrepreneur for removal of the defect or replacement of the Goods with defect-free ones expires after one year from the date the defect was found.
  4. Studio 1:1, as the seller, is liable for lack of conformity of the Goods with the Sales Agreement concluded with a Consumer or Individual Entrepreneur existing at the moment of delivery and revealed within two years from that moment, unless the shelf life of the Goods specified by Studio 1:1, its legal predecessors, or persons acting on their behalf is longer.
  5. A Client who is a Consumer or Individual Entrepreneur may exercise rights granted under the provisions of chapter 5a of the Consumer Rights Act.
  6. To expedite complaint processing, the complaint submission should include in particular:
  • Description of the Goods concerned,
  • Description of the defect/non-conformity of the Goods with the Sales Agreement,
  • Information and circumstances concerning the subject of the complaint, especially the type and date of occurrence of the defect/non-conformity of the Goods with the Sales Agreement,
  • Client contact details such as name and surname, correspondence address, e-mail address, and telephone number,
  • Proof of purchase (receipt, VAT invoice).
  1. A complaint can be submitted:
  • at studios cooperating with Studio 1:1 distributors,
  • sent in written form to Studio 1:1 Jarosław Szymański with headquarters in Gdańsk (80-178) at Franciszka Mamuszki 41 (Poland), with the note “COMPLAINT” on the envelope,
  • sent electronically to the e-mail address: [sklep@doki.com.pl].
  1. In case of launching the complaint procedure, transport of the complained Goods is at the expense and order of Studio 1:1. Studio 1:1 does not accept shipments sent cash on delivery.
  2. The complaint will be considered as soon as possible, no later than within 14 days from the date of submission. Studio 1:1 within 14 days from the date of receipt of the Consumer’s or Individual Entrepreneur’s complaint related to the Sales Agreement shall respond to the claim presented in the complaint, inform the Client of its position and the further procedure. Failure of Studio 1:1 to respond is considered acceptance of the Consumer’s or Individual Entrepreneur’s claims.
  3. In the case of removing defects of the Goods or replacing the Goods with a new one, Studio 1:1 will deliver the defect-free Goods to the Client at its expense.
  4. Studio 1:1, as the seller, is liable to the Client for the following defects of the Goods:
  • reducing its value and usefulness due to the purpose specified in the Sales Agreement or resulting from circumstances or the intended use of the item if the Goods do not have the properties whose existence Studio 1:1 assured the Client of or if the Goods were delivered to the Client incomplete (physical defect);
  • if it constitutes the property of a third party or is encumbered with the rights of a third party (legal defect).
  1. The Goods conform to the Sales Agreement if, in particular, its:
  • description, type, quantity, quality, completeness, and functionality;
  • suitability for a particular purpose necessary for the Consumer or Individual Entrepreneur, of which they informed Studio 1:1 no later than at the conclusion of the contract and which Studio 1:1 accepted.
  1. Furthermore, for the Goods to be considered conforming to the contract, they must:
  • be suitable for the purposes for which goods of that kind are usually used, considering applicable laws, technical standards, or good practices;
  • appear in such quantity and have such features, including durability and safety, typical for goods of this kind and which the Consumer or Individual Entrepreneur can reasonably expect, considering the nature of the Goods and public assurances made by Studio 1:1, its legal predecessors, or persons acting on their behalf, especially in advertising or labeling, unless Studio 1:1 proves that: (i) it did not know about such public assurance and could not reasonably have known about it; (ii) before concluding the contract, the public assurance was corrected under conditions and in the form in which it was made or in a comparable manner; (iii) the public assurance did not influence the Consumer’s or Individual Entrepreneur’s decision to conclude the Sales Agreement;
  • be delivered with packaging, accessories, and instructions which the Consumer or Individual Entrepreneur can reasonably expect;
  • be of the same quality as a sample or model provided by Studio 1:1 to the Consumer or Individual Entrepreneur before concluding the contract and correspond to the description of such sample or model.
  1. Studio 1:1 is not liable for lack of conformity of the Goods with the Sales Agreement in the scope mentioned in section 19 if the Consumer or Individual Entrepreneur was expressly informed no later than at the time of concluding the Sales Agreement that a particular feature of the Goods deviates from the conformity requirements set out in section 19 and expressly and separately accepted the lack of that particular feature of the Goods.
  2. Complaints related to the provision of Services under the Sales Agreement should be directed to the e-mail address: [sklep@doki.com.pl], with a description of the problem regarding the Service. Studio 1:1 will respond to the complaint by e-mail within no more than 14 days from the complaint submission. If Studio 1:1 does not respond within the mentioned period, it is considered that the complaint has been accepted.

§ 15 WARRANTY

  1. Studio 1:1 does not provide a warranty for the sold Goods.
  2. Some Goods sold in doki may be covered by the manufacturer’s warranty. To use the warranty granted by the manufacturer, one should follow the conditions set out in the warranty document attached to the Goods.
  3. A Client using rights under the manufacturer’s warranty may submit a claim to the warranty service indicated by the manufacturer and follow its recommendations or deliver the Goods to the address indicated by doki in compliance with the conditions set out in the warranty document.
  4. Granting a warranty for the Goods does not exclude, limit, or suspend the Consumer’s or Individual Entrepreneur’s rights to pursue claims due to non-conformity of the Goods with the Sales Agreement.

§ 16 WITHDRAWAL FROM THE CONTRACT BY THE CONSUMER OR INDIVIDUAL ENTREPRENEUR

  1. A Consumer or Individual Entrepreneur who has concluded a distance sales contract with Studio 1:1 (including in the doki store) has the right to withdraw from the Sales Contract within 14 days without giving any reason and without incurring costs, except for the direct costs of returning the Goods to Studio 1:1 and the costs described in section 9, which the Consumer is obliged to bear.
  2. The 14-day period for withdrawal from the Sales Contract is counted from the date of delivery of the Goods to the Consumer or Individual Entrepreneur, and in the case of an Order fulfilled in parts – from the date of delivery of the last part of the Order.
  3. To meet the 14-day deadline for withdrawal from the Sales Contract, it is sufficient to send a statement of withdrawal before the expiry of this period to the address: Studio 1:1 Jarosław Szymański, ul. Franciszka Mamuszki 41, 80-178 Gdańsk (Poland) or by email to: [sklep@doki.com.pl].
  4. In case of sending the withdrawal statement by email, doki will promptly confirm receipt of the Consumer’s or Individual Entrepreneur’s statement.
  5. In the event of withdrawal from the Sales Contract, it is considered not concluded.
  6. The Consumer or Individual Entrepreneur may use the withdrawal statement template attached as Annex 1 to these Terms and Conditions, but is not obliged to do so.
  7. Studio 1:1 is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer’s or Individual Entrepreneur’s withdrawal statement, refund all payments made by them, including delivery costs. Studio 1:1 may withhold the refund until it receives the returned Goods or the Consumer or Individual Entrepreneur provides proof of sending back the Goods, whichever occurs first.
  8. The refund will be made using the same payment method that the Consumer or Individual Entrepreneur used, e.g., to the bank account from which the transfer for the Goods was made or to the bank account linked to the payment or credit card used for payment.
  9. If the Consumer or Individual Entrepreneur exercising the right of withdrawal chose a delivery method other than the cheapest standard delivery method offered by Studio 1:1, Studio 1:1 is not obliged to refund the additional costs incurred.
  10. The Consumer or Individual Entrepreneur who withdrew from the Sales Contract is obliged to return the Goods to the address indicated by doki or hand it over to a person authorized by Studio 1:1 immediately, but no later than within 14 days from the date of withdrawal, unless Studio 1:1 has proposed to collect the Goods themselves. To meet the deadline, it is sufficient to send the Goods before the expiry of the period.
  11. In the event of withdrawal from the contract, the Consumer or Individual Entrepreneur bears only the direct costs of returning the Goods.
  12. In the event of withdrawal from a contract concerning the sale of Goods which, due to their nature, cannot be returned by ordinary mail, the return costs may vary depending on the weight, size, shape of the Goods, the distance from the place of shipment to the return address, and the courier/transport company chosen by the Consumer or Individual Entrepreneur.
  13. The Consumer or Individual Entrepreneur is liable for any diminished value of the Goods resulting from using them beyond what is necessary to establish their nature, characteristics, and functioning.
  14. Goods returned in connection with withdrawal from the contract must not bear any signs of use other than those necessary for the Consumer or Individual Entrepreneur to establish the basic features, nature, application, and functions of the Goods.
  15. To make the return, the Consumer or Individual Entrepreneur is obliged to properly secure the Goods and deliver them at their own expense (including attaching the original withdrawal statement).
  16. If the returned Goods show signs of use exceeding what is necessary to determine their basic properties, in particular if returned damaged or incomplete, Studio 1:1 shall have the right to claim compensation from the Consumer or Individual Entrepreneur in accordance with applicable law.
  17. Studio 1:1 does not accept shipments sent cash on delivery and is not responsible for costs related to such return methods.
  18. The right of withdrawal does not apply to the Consumer or Individual Entrepreneur in accordance with Article 38 of the Consumer Rights Act, especially in relation to Sales Contracts where:
  • the subject is a non-prefabricated item made according to the Consumer’s or Individual Entrepreneur’s specifications or intended to meet their individual needs; in particular, the Consumer or Individual Entrepreneur cannot withdraw from the Sale of Customized Goods,
  • the subject consists of items which, after delivery, due to their nature, are inseparably connected with other items,
  • the Consumer or Individual Entrepreneur expressly requested a doki representative to come for urgent repair or maintenance,
  • digital content delivery not stored on a tangible medium, if performance started with explicit consent of the Consumer or Individual Entrepreneur before the withdrawal period expired and after they were informed about the loss of the withdrawal right by Studio 1:1.

§ 17 REFUND TO THE CUSTOMER

  1. In the cases indicated below, Studio 1:1 will refund payments received from the Customer immediately, but no later than within 14 calendar days from:
  • cancellation of the Order or its part – if the Customer has paid for the Order,
  • return of the Goods as a result of withdrawal from the contract,
  • acceptance of a complaint resulting in a refund.

§ 18 PERSONAL DATA

  1. The administrator of the Client’s personal data within the meaning of Article 4 point 7) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: “GDPR”), in the scope resulting from the provision of services by Studio 1:1, in particular concerning identification data, i.e. first name and surname, company name, VAT number (NIP), Client’s address, delivery address, e-mail address, telephone number, is Jarosław Szymański, conducting business activity under the name: Studio 1:1 Jarosław Szymański, with its registered office in Gdańsk (80-178) at Franciszka Mamuszki Street 41, registered in the Central Registration and Information on Business (CEIDG), NIP 9570518017, REGON 192638512 (hereinafter also: the “Administrator”).
  2. Detailed information regarding the processing of the Client’s personal data is contained in the current Privacy Policy of the Administrator, published on the website of the doki store.

§ 19 INFORMATION ON OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS AND ON THE RULES OF ACCESS TO THESE PROCEDURES

  1. Detailed information regarding the possibility for the Consumer to use out-of-court methods of handling complaints and claims, and the rules of access to these procedures, can be obtained at the offices and websites of district (municipal) consumer ombudsmen, at the regional Inspectorates of Trade Inspection, and at the Office of Competition and Consumer Protection, as well as in social organizations whose statutory tasks include consumer protection.
  2. The Consumer may also seek assistance in dispute resolution from a social organization whose statutory tasks include consumer protection.
  3. Examples of out-of-court methods of handling complaints and claims are:
    • submitting a request to the regional inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection (consolidated text: Journal of Laws 2024, item 312, as amended, hereinafter: the “Trade Inspection Act”), for initiating mediation proceedings to amicably resolve a dispute between the Consumer and Studio 1:1,
    • submitting a request to the permanent consumer arbitration court operating at the regional inspector of the Trade Inspection, referred to in Article 37 of the Trade Inspection Act, to resolve a dispute between the Consumer and Studio 1:1.

§ 20 FINAL PROVISIONS

  1. Acceptance of these Terms and Conditions simultaneously constitutes the Client’s consent to receiving information referred to in Article 12 of the Consumer Rights Act electronically, without issuing a paper version of the Terms and Conditions.
  2. An annex to the Terms and Conditions is a template of the “Statement of withdrawal from a distance contract.” Using this template is not mandatory.
  3. Studio 1:1 makes every effort to operate the doki store at the highest possible level, however, temporary suspension of the doki availability may occur in case of failure, necessity to conduct maintenance, inspection, equipment replacement, or due to modernization or expansion of doki.
  4. Matters not regulated by the Terms and Conditions shall be governed by the provisions of Polish law, in particular the provisions of the Civil Code, the Consumer Rights Act, and the Act on Electronic Services.
  5. By accepting these Terms and Conditions, the Client consents to Studio 1:1 collecting and sharing statistics of their presence and activity in doki. The data is collected automatically and may be used for analyzing Client activity – see the Privacy Policy published on the doki store website.
  6. For statistical purposes and to ensure the highest possible quality of doki services, information stored by the server on the Client’s end device (cookies) is used and read every time the web browser connects. The Client may change browser settings at any time to block or notify about cookie transmission; however, blocking cookies may cause difficulties in using doki. Using a browser that allows cookies means consent to their storage. Detailed rules regarding cookies are in the “Cookies Policy” published on the doki store website.
  7. Any disputes between a Client who is neither a Consumer nor an Individual Entrepreneur and Studio 1:1 shall be settled by the court competent for the registered office of Studio 1:1, pursuant to the laws in force in the Republic of Poland.
  8. Any disputes between Studio 1:1 and a Consumer or Individual Entrepreneur shall be settled by the court competent according to the provisions of the Code of Civil Procedure.
  9. Studio 1:1 reserves the right to amend the Terms and Conditions for important reasons, including but not limited to: (i) necessity to introduce changes due to applicable legal regulations, (ii) issuance of a court judgment or a decision of a state authority requiring changes, (iii) security reasons, (iv) prevention and combating abuses, (v) improvement of functionality or data protection level, (vi) expansion or improvement of functionality or withdrawal of some functionalities within doki, (vii) change of the product range or scope of services offered, including introduction of new ones, (viii) editorial changes.
  10. Clients will be informed about changes to the Terms and Conditions by posting information on the doki store website.
  11. All changes become effective 14 days after publication as described above. Orders placed by the Client before the changes take effect shall be executed under the Terms and Conditions in force at the time the Order was placed.
  12. Binding the Client by the amended Terms and Conditions requires acceptance as upon first registration; lack of acceptance shall be treated as termination of the Service Agreement.
  13. The Client has the right to terminate the Service Agreement.
  14. These Terms and Conditions enter into force on 2 June 2025.

Annex No. 1 to the doki Online Store Terms and Conditions

__________, ____________ (place, date)

First name and surname

Full address

Contact telephone number

Contact e-mail address

Jarosław Szymański
Studio 1:1 Jarosław Szymański
Franciszka Mamuszki Street 41
80-178 Gdańsk
Poland
email: sklep@doki.com.pl

Consumer’s Statement of Withdrawal from a Distance Contract

I hereby declare that, pursuant to Article 27 of the Consumer Rights Act of 30 May 2014 (consolidated text: Journal of Laws 2024, item 1796, as amended), I withdraw from the Sales Agreement concerning the goods: _______________________________________________ with a total net value (excluding VAT) of ___________________ PLN, and a gross value (including VAT) of ___________________ PLN, dated ______________________, Order number ______________________.

Therefore, I request a refund of the amount due to the bank account number provided below[1]:

Account holder

Full address of the account holder